Your information and your choices.

Who is responsible?

Fundraising Insight and Insight360 are operated by FLT BV. FLT BV is responsible for the personal information handled through this website (the data controller).

KVK: 34121962
VAT identification number: NL806891014B01

For privacy questions or requests, contact Jim Foster at jim.foster@fundraisinginsight.com.

What we use and why

• Enquiries: your name, business contact details, organisation and anything you choose to include in a message. We use these to answer your questions and discuss requested work. Our basis is our legitimate interest in responding to business enquiries or taking steps towards a contract where you are the prospective contracting party.
• Website delivery and security: technical information such as IP address, browser information, requested pages and connection logs may be processed by our hosting provider to deliver and protect the website. Our basis is our legitimate interest in operating a reliable, secure service.
• Optional features: your permission enables remembered assessment answers, tawk.to chat storage and Google Analytics. You can withdraw it through Privacy preferences. Necessary storage supports your requested assessment session and records your privacy choices.
• Legal obligations: we may retain or disclose records when required by law, and retain relevant information where needed to establish, exercise or defend legal claims.

Providing enquiry details is voluntary, but we need a reply address to respond. We do not sell your personal information, enrol you in marketing from an enquiry, or make automated decisions about you with legal or similarly significant effects. The assessment does not score or profile you.

Your fundraising reflection

Answers are held in your browser, not sent to FLT BV, a database or the chat provider. They remain available in your current tab. If you allow remembered answers, a copy is kept on your device for 14 days after the last save. Expired copies are removed when the assessment next reads them.

You can turn remembering off in Privacy preferences or beside your results. This removes the saved copy while keeping your current session. Clear my answers and start again removes both session and saved answers and turns remembering off. Browser session restoration can preserve tabs; use Reset or clear site data if you want to remove the answers immediately.

Chat and email

Chat is supplied by tawk.to. We load it only after you allow chat and select Chat with Jim. Once loaded, it can process your IP address, device/browser information, pages visited while the widget is active, identifiers, messages and any contact details you provide. It remains loaded during navigation until the page is closed or chat permission is withdrawn.

Email is handled through Google Workspace. Please share only what is needed for your enquiry. Do not send donor records, sensitive personal information or confidential files by chat or ordinary email. A secure transfer process and the relevant data-processing arrangements are agreed separately for client work.

Optional website analytics

With your consent, Google Analytics measures page visits and actions such as viewing offers, finishing the assessment and clicking chat or email. It processes browser/device and connection information and cookie identifiers to help us understand website use. We do not send assessment answers, message contents or donor records to Analytics. We do not enable advertising personalisation or Google Signals in our website configuration.

Analytics is blocked until you allow it. You can withdraw permission in Privacy preferences. Withdrawal stops future collection and removes Analytics cookies accessible to this website; it does not automatically erase information already processed by Google. Contact us about deletion requests. Analytics is disabled in local and staging previews.

Service providers and international processing

Our service providers include Hostinger for website hosting, Google Workspace for email, Google Analytics for optional website measurement and tawk.to for optional chat. Relevant authorised personnel and these providers handle information needed for their services. We may also disclose information to professional advisers or authorities when necessary for legal obligations or claims.

These providers may process information outside the European Economic Area. tawk.to states that its processing takes place in the United States. Transfers require an applicable adequacy decision or appropriate safeguards, such as the European Commission’s standard contractual clauses. You can contact us for details of the arrangements relevant to your information.

Provider information: Hostinger privacy, Google privacy, and tawk.to privacy.

How long information is kept

Our routine enquiry retention period is 12 months after the last substantive contact, unless the enquiry becomes client work or a longer period is needed for a legal obligation or claim. Client records are covered by the arrangements for that work. Relevant accounting records are retained for the applicable statutory period.

Technical and security records are kept for the period needed to operate the service, investigate incidents and meet applicable obligations; provider retention and backup cycles also apply. The browser-storage periods are listed below. Withdrawing chat permission stops future loading; it does not delete messages already sent. Contact us to request deletion of those records.

Cookies and browser storage

Cookies are small files stored by your browser. Local storage can remain across visits; session storage supports the current tab. We use the following categories:

• Necessary: assessment session answers, plus a record of your privacy choices, the notice version and the time you saved them. The choice record lasts 180 days. It is stored on your device so the site can respect your decision; it is not a tracking identifier.
• Remembered assessment answers (optional): answers saved on this device for 14 days from the last save. Your permission is recorded separately in the privacy-choice record.
• tawk.to chat (optional): conversation/connection storage and returning-visitor identifiers, only after permission and opening chat. The provider lists session cookies and a visitor identifier lasting up to six months. See tawk.to’s storage details for names and purposes.
• Google Analytics (optional): first-party _ga and _ga_ cookies distinguish visits. Our website requests a maximum cookie lifetime of 180 days without automatic renewal. Google’s separate server-side data retention setting is managed in our Analytics account.

We do not install advertising tools on this website. Google Analytics is optional. Optional choices are off until you select them. Rejecting them does not prevent you from reading the website or completing the assessment.

Use Privacy preferences at any time to change or withdraw permission. If chat or analytics is already loaded, turning it off reloads the page to stop it and removes provider-specific storage this website can access. Third-party storage that is inaccessible to this website can be removed through your browser’s site-data controls. Withdrawal does not affect processing that was lawful before you withdrew consent.

Your rights and complaints

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your personal information. You can object to processing based on legitimate interests and withdraw consent where we rely on it. We may ask for proportionate information to verify your identity; please do not send a passport or identity document with an initial request.

We respond without undue delay, normally within one month. If a permitted extension is needed, we explain why within that month. You can complain to the Dutch Autoriteit Persoonsgegevens or the data-protection authority in your country of residence, work or the alleged infringement.

Scope and changes

This notice covers the public website and enquiries. Separate arrangements apply to analysis of a client’s donor data. Public examples use invented demo data, never real client or donor records. We update this notice when practices change and request fresh permission when needed. See also our website terms.